Delivery Information

Detailed information on our Delivery process and how long it will take to receive your goodies!

DELIVERY OPTIONS HOW LONG IT TAKES HOW MUCH IT COSTS
Orders Under £30 Expect delivery within 5 working days. £2.95 to any UK Mainland address
Orders Over £30 Expect delivery within 5 working days. FREE to any UK Mainland address
Express UK Expect delivery within 2 working days. £6.95 to any UK Mainland address

 

CHRISTMAS CUT OFF DATES

  • Standard delivery -Monday, 17th December
  • Express delivery - Wednesday, 19th December
  • International Orders - Monday, 10th December at 1 pm

ORDER TRACKING

All Express UK orders are tracked using either DPD Local (with an email notification on the day of delivery) or MyHermes, who give an expected delivery date.

Standard and Free UK delivery is sent via Royal Mail or MyHermes and may or may not include a tracking number. 

After placing your order online, you will receive automatic email or SMS updates, informing you that the order has been dispatched to our delivery company and any relevant tracking numbers or tracking apps. 

IMPORTANT: Some Personalised Gifts take up to 14 days for delivery. This is because they sometimes require drying time or to be polished to a presentable finish before packing. Please take this in to account before placing your order. We recommend you allow a minimum of 14 days, if you are ordering a gift for a birthday or Christmas present.

ALSO IMPORTANT: If you checkout using your mobile telephone number, instead of leaving an email address, we will use this as the primary form of contact. You will receive SMS Text messages relating to your order and we may also SMS Text you, if there is a problem and ask you to call us. We never pass your details to 3rd parties and we will never use your mobile phone number for the purpose of marketing or sales calls.