As of 9am on 1st November 2018, Ralph Bentley has temporarily ceased to trade in the UK or EU. If you have ordered from us in the last 30 days and wish to request a return/refund for your item(s) - please email email@example.com and a member of their team will be able to assist. If you had placed an order but have not yet received your item, please check your PayPal, Credit/Debit Card or Bank Accounts. All orders paid for between 26th October and 1st November have been automatically refunded in full. We no longer hold any customer funds or payment details. If you do not receive your refund within 3 working days, please email firstname.lastname@example.org and a member of their team will be able to advise. We are sorry for any inconvenience.